As technology advances, personal connection regresses. All industries are shifting from human to human interaction to automation. Take the grocery store for example, instead of waiting in line for a cashier you are waiting for self-checkout. When you call a help line, instead of getting a human on the other line you get automated prompts. The goal of technology is to make our lives easier, faster, and more efficient but that comes at a cost.
Technology has created a society that is depersonalized. Most industries are shifting from human interaction to automation and robotics. Don’t get us wrong, technological advancements are great, and Lab Logistics works hard to stay up to date on the latest industry advancements so we can continue to provide our clients with the best possible service. But we also believe that personal connection makes all the difference.
At Lab Logistics we provide each client with a dedicated team of Dispatchers, Couriers and Account Managers.
Each client has a group of established and experienced couriers. Our couriers become familiar with client’s locations and staff. The familiarity allows the couriers to consistently meet and exceed each client’s individual needs and requirements.
Each client has a team of dispatchers. Our dispatchers work on-site or centralized 24/7, 365 days a year to give our clients the full customer service experience. Our dispatch team becomes thoroughly familiar with each client’s operational requests, functions, and standards.
Each client has collection of dedicated account managers. Our account managers understand your business, your people, and your expectations. They work as the client’s single point of contact for any changes or expansions in their courier system.
Lab Logistics believes that our personal touch and dedicated employees is what sets us apart from others in the industry. We not only care about staying up to date on the latest technology but we also care about our clients needs and wants. Let Lab Logistics take your supply chain to the next level with personalized, advanced care.