All Jobs / Full - Time 3rd Shift Dispatcher

Job Overview

Lab Logistics/MedSprint is looking for full-time Dispatchers to join our team!!!

Job Description

The ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem-solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role.

Experience working with couriers (drivers) and/or independent contractors, labs, hospitals & airlines preferred.

Shifts Available: 3rd Monday - Thursday 9PM - 7AM

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Dispatch incoming calls from clients to couriers and enter information into company software system.
  • Assign and dispatch all will calls and STAT’s.
  • Monitor online dispatch board for potential issues.
  • Add, change or delete scheduled stops in planning.
  • Research and resolve client issues quickly and accurately.
  • Communicate all client issues to direct supervisor.
  • Monitor status of deliveries and pickups to ensure timely delivery to client.
  • Assist couriers as needed to help ensure routes are completed to client expectations.
  • Review route sheets for accuracy.
  • Monitor and utilize web-based applications, tools, and reports.
  • Ensure policies and procedures as defined by clients and the company are being met.
  • Prepare SOP for each account; shift turnover.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • 1 year of dispatch and customer service experience preferred
  • Experience with courier software system a plus
  • Must be extremely detail oriented, ability to prioritize and multi-task
  • Ability to work effectively in a fast-paced environment
  • Critical thinker with strong analytical skill set
  • Ability to effectively communicate verbally and in writing at all levels of the organization
  • Proficient computer skills such as MS Word, Excel and database programs
  • We offer Benefits including Medical, Dental, PTO & more.

Salary: DOE